"SmartCRM – AI-Powered Customer Relationship Management System"

Projects Overview

SmartCRM is a cutting-edge Customer Relationship Management (CRM) system built using ASP.NET Blazor to revolutionize how businesses manage customer interactions, sales pipelines, and business analytics. This system leverages AI-driven insights, automation, and real-time communication tools to enhance productivity and customer satisfaction.

Technologies Used:

• Frontend: Blazor WebAssembly (WASM)
• Backend: ASP.NET Core Web API
• Database: Microsoft SQL Server
• Security & Authentication: Identity Framework, JWT Authentication, Role-Based Access Control (RBAC)
• Communication Integration: Twilio (SMS), SendGrid (Email), WhatsApp Business API
• AI-Powered Insights: ML.NET for lead scoring, customer segmentation, and predictive analytics
• Cloud Storage: Azure Blob Storage & AWS S3 for secure document handling
• Deployment: Azure App Services / AWS Lambda for scalable hosting
• Real-Time Updates: SignalR for instant notifications and activity tracking

Key Features:

✅ Lead & Contact Management – Store, categorize, and track customer interactions in one place.
✅ Sales Pipeline Automation – Monitor deals, set reminders, and automate follow-ups.
✅ AI-Powered Customer Insights – Get smart suggestions based on customer behavior and engagement patterns.
✅ Task & Calendar Management – Assign tasks, track progress, and schedule meetings efficiently.
✅ Customer Support & Ticketing – Manage queries, complaints, and resolutions with a structured support system.
✅ Advanced Performance Dashboards – Gain real-time insights into sales trends, revenue growth, and team productivity.
✅ Multi-Channel Communication – Integrated SMS, Email, and WhatsApp messaging for seamless customer engagement.
✅ Automated Marketing Campaigns – Personalize promotions and automate customer outreach based on data-driven insights.

Our Process

Step 01

Analyze

Understanding client needs, gathering project requirements, and defining clear objectives to ensure a solid foundation for development.

Step 02

Design

Creating wireframes, prototypes, and user-friendly UI/UX designs to enhance user experience and align with business goals.

Step 03

Development

Implementing the latest technologies to build scalable, secure, and efficient solutions tailored to business requirements.

Step 04

Testing

Conducting rigorous testing, debugging, and quality assurance to ensure the product performs seamlessly across different environments.

Step 05

Maintenance

Providing ongoing support, updates, and optimizations to keep the system secure, efficient, and up to date with evolving needs.

Result

📈 40% increase in sales conversions due to automated lead nurturing. ⏳ 60% reduction in manual workload with AI-driven task automation. 🚀 35% improvement in customer retention through targeted engagement strategies. 💰 30% revenue growth by optimizing sales and customer service operations. This CRM system is designed to help businesses streamline operations, boost efficiency, and build long-lasting customer relationships with next-generation automation and analytics tools.